Identify the issue, then check each item
Connection issues are usually related to account status, subscription updates, client routing mode, the current network, or the selected route. Change one thing at a time and reconnect after each change. This makes it easier to identify what actually affects the result.
Registration, subscription access, and device changes
Your account provides access to the user panel. The subscription link is used for client import; keep both protected separately.
Do I need an email address to register?
No email address is required. Register with a username and password. Use the username to sign in to the user panel, and keep the password separate rather than reusing it on other sites. After registration, you can view plans, get clients, and manage your subscription in the panel.
Where can I get my subscription link?
Once your plan is active, open the user panel and copy the subscription link from the subscription or client section, or use the client import option provided there. The link contains route access credentials, so protect it like a password and never post it in chat groups, public documents, or screenshots.
How do I update my subscription link?
Find the current subscription on your client's subscription, configuration, or profile page and run an update, then check the route list. If old content still appears, first make sure the user panel is reachable, then remove the old profile and import it again from the panel. Keep your username and password available before reimporting.
Do I need to buy again when I change devices?
No. VPNWQ supports unlimited devices, so the same account's active subscription can be used on Windows / macOS / iOS / Android / Linux. When changing devices, sign in to the user panel again and import the subscription. Remove saved subscription profiles from devices you no longer use.
What should I do if my subscription link is accidentally exposed?
Stop forwarding or using the link wherever it was publicly shared, then sign in to the user panel and open a ticket explaining that the subscription link may have been exposed and requesting credential handling. Once processed, get the subscription again from the panel and replace the old profile in your client.
From account checks to reconnecting the client
First rule out plan, traffic, and local-network issues, then check client permissions, routing mode, and route status.
What should I check first when the client cannot connect?
Confirm that the plan is still active and has traffic available, then update the subscription once. Switch to another route and reconnect, while checking whether the device can open ordinary webpages on its current network. If several routes fail, include the platform, client symptoms, and route names you tried in your ticket.
Why isn't a particular app using the accelerated route?
A common cause is split routing: the app's domain or connection has been placed in a direct-connection rule. Switch routing modes for comparison, then check whether the client has system-proxy or network-connection permission. After changing the setting, fully close and reopen the app so it establishes a new connection.
What should I do when it says connected but webpages will not open?
Switch routes first to see whether the issue is limited to the current exit. If no websites are reachable, disconnect and reconnect, then check whether other proxies, filters, or enterprise network settings are running on the device. If the issue persists, update the subscription, restart the client, and submit the symptoms through a user-panel ticket.
Why does the connection drop after switching from Wi-Fi?
Switching networks can invalidate the existing connection path while the client retains its old connection state. After switching, disconnect first and reconnect to the current route. If the client remains stuck on Connecting, quit it completely and reopen it. When changing networks frequently, rely on the client's actual connection status.
Where can I get the client for my platform?
VPNWQ supports Windows / macOS / iOS / Android / Linux. Client downloads are provided in the user panel's download section; sign in to get the version for your current platform. Marketing pages do not provide static installers or subscription addresses, preventing files or profiles that do not match your account status.
Choose exits and route types for your destination
Route performance depends on the local network, international links, exit region, and target service. Compare options one at a time under the same conditions.
How should I choose a route when speeds slow down at peak hours?
Start with routes that are closer to you, then compare IEPL dedicated routes with relay routes. Do not repeatedly reconnect to the same route; switch to different exits and reopen the target service for comparison. If only a particular region is slow, temporarily choose a nearby region and switch back when network conditions change.
How should I choose a route region?
Consider the target service's region first, then route distance. For region-specific content, choose the corresponding exit; for ordinary webpages and work services, test nearby regions first. A region in a route name indicates the exit location, not the device's actual location.
What is the difference between IEPL dedicated, relay, and direct routes?
IEPL dedicated routes focus on stability across international links. Relay routes first connect to a relay entry point and then forward traffic to the target exit. Direct routes connect from the current network straight to the exit. Actual performance depends on the local network, destination, and current link conditions, so compare them on the same device and network.
How do I troubleshoot inaccessible streaming services or AI tools?
First confirm that you can sign in to the target service normally, then choose a route matching its regional requirements. After connecting, fully close and reopen the webpage or app so it does not keep using an old connection. Some services also use account region, content licensing, or their own policies to determine availability; changing routes cannot replace the target service's account requirements.
How many countries and routes does VPNWQ cover?
VPNWQ covers 110+ countries / 190+ routes. Routes include IEPL dedicated, relay, and direct options. You do not need to favor distant regions; adjust your choice according to the destination, local network, and current connection performance.
Monthly plans, traffic bundles, and order handling
Monthly-plan traffic resets on the activation date, while traffic bundles remain available until used. Orders, upgrades, and refunds are handled in the user panel.
What prices and traffic allowances are available for monthly plans?
Monthly plans are ¥9.9/month with 60GB, ¥18/month with 250GB, and ¥28/month with 500GB. Traffic for all three monthly plans resets each month on the activation date. Compare plans based on your ongoing usage; there is no need to upgrade based on device count.
What traffic bundle sizes are available?
Traffic bundles are ¥158/300GB, ¥358/1000GB, and ¥658/3000GB. Bundles remain available until used and never expire, making them suitable for irregular usage or anyone who does not want a monthly reset. Monthly plans and traffic bundles are billed differently, so consider your usage pattern before choosing.
When does monthly-plan traffic reset?
Monthly-plan traffic resets each month on the activation date rather than on a single calendar-month schedule. Check your current subscription status and traffic details in the user panel. Traffic bundles remain available until used, never expire, and are not included in monthly-plan resets.
How is a mid-cycle plan upgrade calculated?
For a mid-cycle monthly-plan upgrade, the price difference is converted based on the remaining days. Check your current and target plans in the user panel before confirming. The monthly tiers include 60GB, 250GB, and 500GB respectively.
How do I request a refund?
VPNWQ offers 60-day refunds without requiring a reason. To request one, sign in to the user panel and submit a ticket with the relevant order and refund request. Keep the order details in the panel and wait for the result in the ticket. Refund requests must be submitted through an account ticket so the order status can be verified.
Which payment methods are supported?
Alipay / WeChat Pay / USDT are supported. Before paying, confirm the selected plan, traffic allowance, and order amount in the user panel. If the order status does not update after payment, do not create the same order again. Refresh the panel first, then submit the order details through a ticket.
Need the complete process?
The full guide covers plan selection, subscription access, client import, connection checks, and routine maintenance in order. For account or order issues, open the user panel and submit a ticket.